![]() ![]() ![]() Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback.Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues.In addition, your responsibilities will include, but will not be limited to, the following: Dive deep to understand the underlying issues to help a customer resolve problems. You will proactively help customers avoid potential issues. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM’s), Sales and Solution Architects. As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, providing training, support and analysis. AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. ![]() As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. ![]() Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. ![]()
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